Organizing for Maximum Productivity

Mary shares some tips on how organizing your priorities each day can save you time.

  1. The day before, start by planning and writing down your top priorities for the next day.
  2. Schedule time for each priority. Tip: Decide how long the task will take and then multiple it by three for a more accurate estimation.
  3. At the start of each day, review your priorities.
  4. Check and respond to email every day, End your day with zero items in your inbox –  all items handled, deleted, or flagged for follow up.
  5. During the day, work on your priorities as you scheduled them.
  6. At the end of your work day, start back with step 1.

This podcast is also available as an article: Organizing for Maximum Productivity

 

Best Ways to Impact Customer Satisfaction

Mary answers the question of how customer satisfaction impacts your business. She stresses the benefits of having satisfied customers that will spread the word about your great service as opposed to looking for new customers. Here are five tips you can use to help create totally satisfied customers:

  1. Treat your customers the same way you would like to be treated
  2. Train your staff to understand their role within the business
  3. Be accessible
  4. Listen to customers complaints and handle them promptly
  5. Run an efficient and trustworthy operation

This podcast is also available as an article: Best Ways to Impact Customer Satisfaction

Mapping the Inefficient Sub Process

Mary discusses how to map processes. Whether the processes are large or small tasks, the steps are the same. They include:

  1. Naming the process
  2. Identifying the start and stop points
  3. Identifying the output of the process
  4. Identifying the customers of the process
  5. Identifying the suppliers of the process
  6. Identifying the inputs of the process
  7. Identifying the top –five to seven high level steps in the process as it currently exists.

This podcast is also available as an article: Mapping the Inefficient Sub Process

Perfecting Products Before or After Launch

Mary discusses the importance of analyzing business processes to meet customer requirements and needs. By putting yourself in your customer’s shoes, you will be able to understand what is expected and acceptable.

Understanding What Causes Problems

Mary shares a five step methodology that will help uncover the root causes of problems. They are:

  1. State the problem
  2. Collect data
  3. Observe problems
  4. Develop an issues template
  5. Identify the critical issues

This podcast is also available as an article: Understanding What Causes Problems

Best Practices for Effective Implementation Plans

Mary shares best practices for effective implementation plans. This includes:

  1. Business readiness
  2. Liaison roles
  3. Software or other equipment needed
  4. Training
  5. Communication
  6. Scheduling
  7. Resources
  8. Logistics
  9. Budget
  10. Change management

This podcast is also available as an article: Best Practices for Effective Implementation Plans

How Organizations Can Identify Areas for Improvement

Mary shares ways that organizations can identify priority areas for improvement. She discusses using a lean assessment methodology. The steps include:

  1. Conducting meetings to review expectations and deadlines
  2. Determining the project scope
  3. Conducting interviews with staff
  4. Developing benchmarking in numerous areas
  5. Preparing a summary of your findings and preparing solutions
  6. Meeting with the stakeholders to review your findings

This podcast is also available as an article: How Organizations Can Identify Areas for Improvement

Leaders Helping Staff with Productivity

Mary shares how leaders can empower their staff so that they, too, can become highly productive. Empowered employees are more engaged, and more engaged employees tend to work harder, knowing that they are an important part of the big picture, thus helping to create a successful company. Here are steps to help your employees feel more engaged:

  1. Talk to your staff and let them know your vision
  2. Provide staff with necessary training
  3. Delegate work to your staff and provide assistance, if required
  4. Empower employees to make decisions so that they don’t have to get your approval on every task
  5. Don’t hover. Set goals and priorities and allow them to work independently
  6. Reward your staff for their productivity

This podcast is also available as an article: Leaders Helping Staff with Productivity

 

What is Value-Add and How Does it Impact Efficiency?

Mary explains the meaning of “value-add.” The criteria are:

  1. The customer is willing to pay for it
  2. The process, object, or service has to be physically changed
  3. The process, object, or service is done right the first time

In this podcast, she also shares eight common areas for waste and provides examples of each. They are:

  1. Defects
  2. Overproduction
  3. Waiting
  4. Non-utilized talent
  5. Transportation
  6. Inventory
  7. Motion
  8. Extra processing

This podcast is also available as an article: What is Value-Add and How Does It Impact Efficiency?

Gaining Support for Records Management Programs

Mary explains that the way to gain support for a records management program is to actively engage management and staff so that they can experience the benefits, not just hear the words. By appealing to emotions, you will be on the path to obtaining “buy-in” for your records management program.

This podcast is also available as an article: Gaining Support for Records Management Programs