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Mary helps to break down the issue of complexity in the workplace and offers ways to make processes easier. The two steps she discusses are standardization and optimization.

Podcast: Play in new window | Download
Mary helps to break down the issue of complexity in the workplace and offers ways to make processes easier. The two steps she discusses are standardization and optimization.
I have worked with many clients over the past few decades and one of the common complaints that I hear repeatedly is that they are “overworked.” While this doesn’t typically surprise me when I hear it from staff, it continues to surprise me when I hear it from executives.
Being overworked implies that there is too much work for the role. I don’t believe this to be true, but the perception of “overwork” is in the eye of the beholder. If you feel overworked, listen up: You are either not fit for your role or your work methodology needs to change. In more cases than not, the latter is true. Staff and leaders alike spend too much time on irrelevant tasks or tasks that can be done by others, resulting in a backlash of complaints of “overwork” and important work not getting done.
I recall one client that spent most of his days in meetings. I asked him why he couldn’t delegate one or more of his senior staff to attend meetings on his behalf. His response was that no one else could do it. But here’s what I see. His real issue is an inability to delegate, resulting in him working after hours and on weekends to catch up on work he should have done during the day. In another instance, a client regularly asked me for my project status report even though the report was emailed to him, like clockwork, on the first of the month. And each time, the email exchange resulted in the client saying that he found it. Overwork? No. This is just poor email management and only one area where my client’s work methodology needed serious improvement.
The next time you claim to be overworked, be honest with yourself. How much time are you spending on activities that can be done by others? How much time are you spending wading through disorganized email? How much time are you spending searching for information to write a report? When was the last time you had a real meal to power your day? What about your fitness routine? Sure, sometimes we all get a surge of work that requires us to put in a few extra hours, but if this is your norm, you need to shape up your approach to your job. There is no excuse for being disorganized (or overworked).
That said, here is a sobering fact. Nine out of ten change initiatives fail. What this means is that for each habit you wish to change, you need to try at least ten times. It does not mean that because the odds of changing are stacked against you that you should not try. Persistence is the key to change.
If you’re overworked, you can dig yourself out of your quandary. First, identify the bad habits that you need to change, then start by changing one habit. And when you’ve changed one habit, practice your new habit for at least three months before moving on to the next habit. Over time, you’ll be pleasantly surprised that overwork is no longer your norm, even though your responsibilities remain the same.
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Mary explains how an organization can get started eliminating waste in their company. Four steps include conducting a readiness assessment, creating pull/engagement, mobilizing the team, and executing the project. She also emphasizes “WII-FM” and “common sense.” Listen in to hear how you can start getting rid of waste from your organization today.
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Mary sheds light on easy ways to remove clutter from your workspace so that you are in the most productive work space possible.
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Mary breaks down the harsh reality of time-wasting that happens daily in regards to email and shares solutions to help you manage it more efficiently and effectively.
The OHIO method (“Only Handle It Once”) has tremendous application in Lean processes. OHIO is also used effectively in the management of organizational records resources. Mary shares effective ways to apply the OHIO method to records.
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Mary answers the question, “How can I improve performance?” Her answer is to automate processes, and she details how an organization can go about doing this.
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Mary shares her expertise on how organizations can quickly adapt to challenges. Becoming efficient, productive and effective are the keys!
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Mary discusses how she helps clients increase their productivity by using the DAIAR method: Diagnosis, Action, Implementation, Audit, Repeat.
I am often asked: In what areas of an organization can productivity improvements make the most positive impact? There is no one correct answer to this question, but here are some things to consider.
Productivity improvement is a broad field and can include anything from looking at how to increase organizational capital for better innovation, to effects of government policy on an organization’s productivity, to organizational design and how that impacts productivity, and to how to use technology to improve an organization’s competitiveness.
Where productivity improvement can make the most positive impact in an organization depends on what area of the organization is performing most poorly. The way to determine which area is performing poorly is to assess each organizational area and determine where outputs are weak. There are two ways to do this.