Are you and your organization productive and efficient? Most people say that they and their organization are both. However, I have found this not to be the case in many organizations.
At a recent process and value stream mapping exercise, staff expressed a desire to change their operations for the better and acknowledged that they had many process issues that needed “fixing.” However, they were confused about how they or the organization should proceed. They were also frustrated, indicating that their busy schedules would hamper change. This organization is not atypical in its reaction to change.
In managing organization-wide change, researchers have identified six elements that must be in place for change to be successful. If any of the elements is missing, successful change will not occur. Here is how these elements impact organizational change:
If there is no vision, there is confusion.
If there are insufficient skills, there is anxiety.
If there are no incentives, there is resistance.
If there are insufficient resources, there is frustration.
If there is no action plan, there are false starts.
If there is no collegiality, there is isolation.
When an organization has a vision, it focuses on achieving the vision. Whether it is through strategic, business, or service plans, the vision must be clear and it must be communicated to all staff. And it must be understood. When the vision is understood, the organization’s goals and objectives are clear.
Insufficient skills to meet the organization’s strategy are a key component in change. If skills are lacking, staff will feel anxious about their roles. When anxiety is present, inefficiency and poor productivity are also present. Provide training, coaching, and counseling to ensure that staff have the necessary skills to do their jobs.
Incentives are very important for motivating staff to change. Both financial and non-financial rewards can be equally effective at stimulating change. Examples of financial rewards include fair compensation, bonuses for work performance, or relocation support and housing. Non-financial incentives may include a quality culture, public recognition and awards, study leave, and mentoring in the work place, to name only a few.
Resources are another important factor in successful change. Simply stated, if there are insufficient resources to make change happen, then change will either not occur or will be slow to occur. Depending on the organization’s desire for change, resources must be ample, so that staff do not become discouraged with the pace of change.
Sometimes organizations forget about the importance of having action plans in place to guide change. Having an action (or implementation) plan provides everyone with a “road map” to change. In short, it allows all those involved in the change process to know exactly what is expected, who is responsible, and the timeline and process for achieving tasks to effect change.
And don’t forget about collegiality. It’s much nicer to work with colleagues with whom you share mutual respect than it is to endure hostility. Organizations need to ensure that their staff are well suited to the culture and that the culture promotes collegiality.
Managing change is not an easy task, especially if the change involves a large-scale project, but if all of the dimensions of change are in place, successful change can be a certainty.