The Efficient Organization
Do One New Thing Each Day
is something mystical about a new year. It's as if we're given a chance
to start over. At the very least, it allows us to reflect on what went
well for us during the past year and what we could do to improve our
chances of success in the coming year. So this new year, why not improve
both your happiness and efficiency?
previous newsletters and articles, I discussed the advantage of keeping
lists. And at this juncture of the old year meeting new, I am once
again going to tell you about the importance of lists. Lists not only
keep us on track and help prevent multitasking, but if you allow your
priority list to guide you to accomplish one new thing each day five
days a week, in 50 weeks, you will accomplish 250 new things. Think
about that for a moment and then tell me that is not an impressive feat
by any measure!
enable us to be happy and efficient because they allow us to focus on
one thing at a time. Leaders and employees who don't use lists may think
they're being efficient, but what they're being is burned out. Burned
out leaders and employees do not make happy or efficient leaders and
2012, commit to be happy and efficient. Use lists to enable a better
focus and to accomplish 250 new things this year. That's one new thing
each working day. That's how successful leaders, employees and
Pursuit of Profit
Profit from Attitude
WestJet started out in 1996, it was dubbed as the 'fun' airline. Their
staff was friendly, their service was efficient, and I always felt
comfortable despite the 3-seat configuration seating (who doesn't prefer
2-seat configurations?). The airline was a hit with customers all over
western Canada and it skyrocketed to new heights in customer service,
its profits soaring. There were several reasons for WestJet's formidable
placement in the airline industry. One of those reasons included the
attitude of its employees.
are interesting. They are not inherited nor are they learned. They are
acquired. And they are contagious. Companies with unhappy employees will
breed more unhappy employees. Unhappy employees provide poor customer
service. Poor customer service translates to customers that don't come
back. And neither do the profits. Attitudes can make or break a company.
the case of WestJet, their employees knew what they stood to gain if
the company became profitable - better bonuses and company benefits. So
it should be with any organization. Tell your employees how much they
will gain if the company is profitable. Is there a relationship between
corporate profits and compensation to the employee? What about corporate
profits and benefits to the employee? You need to be listening to your
employees through their "WII-FM" station (i.e., "What's In It For Me")
if your organization is to be successful.
is no secret that without profits, a private organization will cease to
exist and its employees will be out of work. Public sector
organizations and not-for-profit organizations aren't in the business of
profits, but their output also relies on superb customer service, so
there is still a relationship between employee attitudes and the
organization's outputs for continuing growth.
your company's profits are faltering, measure your employees' happiness
at work. Tune in to their WII-FM station to learn how to adjust their
attitudes are affecting your organization's success.
In My Humble Opinion (IMHO)
the good old days, it was cool to be able to multitask, especially for
women, because we usually had the bulk of the work in managing home,
children and work. Multitasking was the "way." But multitasking isn't
cool anymore. It leads to burn out and unhappiness. And it's definitely
not efficient. Thank goodness the good old days are behind us and that
we've learned to preserve our brain cells by focusing on one task at a
continue in a job that you don't enjoy. If you're happy in what you're
doing, you'll like yourself, you'll have inner peace. And if you have
that, along with physical health, you will have had more success than
you could possibly have imagined."
About MNC Consulting Group
Our goal is to help you to dramatically increase efficiencies that immediately boost your profit margins.
is a monthly electronic newsletter discussing how leaders can be more
efficient and areas where organizations can save more money.
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