Identifying Processes for Improvement

In this podcast, Mary discusses how to determine if a process needs improvement. She also offers six steps on how to tell the difference between needs and requirements and breaks down customer requirement into four groups: “nice to haves,” “must haves,” “frustrators,” and “delighters.” By knowing your customers’ requirements, the organization can plan appropriate products and services.


Leave a Reply

Your email address will not be published. Required fields are marked *