Mary explains the meaning of “value-add.” The criteria are:
- The customer is willing to pay for it
- The process, object, or service has to be physically changed
- The process, object, or service is done right the first time
In this podcast, she also shares eight common areas for waste and provides examples of each. They are:
- Non-utilized talent
- Extra processing
This podcast is also available as an article: What is Value-Add and How Does It Impact Efficiency?