Best Ways to Impact Customer Satisfaction

Mary answers the question of how customer satisfaction impacts your business. She stresses the benefits of having satisfied customers that will spread the word about your great service as opposed to looking for new customers. Here are five tips you can use to help create totally satisfied customers:

  1. Treat your customers the same way you would like to be treated
  2. Train your staff to understand their role within the business
  3. Be accessible
  4. Listen to customers complaints and handle them promptly
  5. Run an efficient and trustworthy operation

This podcast is also available as an article: Best Ways to Impact Customer Satisfaction