Understanding What Causes Problems

Mary shares a five step methodology that will help uncover the root causes of problems. They are:

  1. State the problem
  2. Collect data
  3. Observe problems
  4. Develop an issues template
  5. Identify the critical issues

This podcast is also available as an article: Understanding What Causes Problems

Best Practices for Effective Implementation Plans

Mary shares best practices for effective implementation plans. This includes:

  1. Business readiness
  2. Liaison roles
  3. Software or other equipment needed
  4. Training
  5. Communication
  6. Scheduling
  7. Resources
  8. Logistics
  9. Budget
  10. Change management

This podcast is also available as an article: Best Practices for Effective Implementation Plans

How Organizations Can Identify Areas for Improvement

Mary shares ways that organizations can identify priority areas for improvement. She discusses using a lean assessment methodology. The steps include:

  1. Conducting meetings to review expectations and deadlines
  2. Determining the project scope
  3. Conducting interviews with staff
  4. Developing benchmarking in numerous areas
  5. Preparing a summary of your findings and preparing solutions
  6. Meeting with the stakeholders to review your findings

This podcast is also available as an article: How Organizations Can Identify Areas for Improvement

Leaders Helping Staff with Productivity

Mary shares how leaders can empower their staff so that they, too, can become highly productive. Empowered employees are more engaged, and more engaged employees tend to work harder, knowing that they are an important part of the big picture, thus helping to create a successful company. Here are steps to help your employees feel more engaged:

  1. Talk to your staff and let them know your vision
  2. Provide staff with necessary training
  3. Delegate work to your staff and provide assistance, if required
  4. Empower employees to make decisions so that they don’t have to get your approval on every task
  5. Don’t hover. Set goals and priorities and allow them to work independently
  6. Reward your staff for their productivity

This podcast is also available as an article: Leaders Helping Staff with Productivity

 

What is Value-Add and How Does it Impact Efficiency?

Mary explains the meaning of “value-add.” The criteria are:

  1. The customer is willing to pay for it
  2. The process, object, or service has to be physically changed
  3. The process, object, or service is done right the first time

In this podcast, she also shares eight common areas for waste and provides examples of each. They are:

  1. Defects
  2. Overproduction
  3. Waiting
  4. Non-utilized talent
  5. Transportation
  6. Inventory
  7. Motion
  8. Extra processing

This podcast is also available as an article: What is Value-Add and How Does It Impact Efficiency?

Gaining Support for Records Management Programs

Mary explains that the way to gain support for a records management program is to actively engage management and staff so that they can experience the benefits, not just hear the words. By appealing to emotions, you will be on the path to obtaining “buy-in” for your records management program.

This podcast is also available as an article: Gaining Support for Records Management Programs

 

Clarity, Collaboration and Creativity

Mary explains what benefits she brings to the table when she is working with her clients.  These include clarity, collaboration and creativity.

 

 

 

Identifying Processes for Improvement

In this podcast, Mary discusses how to determine if a process needs improvement. She also offers six steps on how to tell the difference between needs and requirements and breaks down customer requirement into four groups: “nice to haves,” “must haves,” “frustrators,” and “delighters.” By knowing your customers’ requirements, the organization can plan appropriate products and services.

 

Use Mapping to Identify Priority Improvements

Determining what process needs fixing and which one to start with is often challenging for organizations. Mary discusses how developing a sub-process map can help organizations identify their process improvement priorities.

Strategies for Multi-Generational Companies

Although rarely thought about, the need for strategies in multi-generational organizations is very important. With four different generations now comprising work forces, these generations all bring strengths and weaknesses that will impact the modern work environment. Four strategies are offered to overcome barriers. These include communicating about the different generations, asking people what they prefer, providing options, and encouraging diversity.