The Efficient Organization
EQ Improves Productivity
intelligence (EQ) is the ability to perceive, control and evaluate
emotions; not only one's own, but others' emotions, as well. Some
researchers suggest that emotional intelligence can be learned and
strengthened, while others disagree. Regardless, emotional intelligence
is absolutely necessary for productivity. If you don't have solid EQ,
you don't have good productivity.
emotions, one needs to understand nonverbal signals such as body
language and facial expressions. Leaders who can read these signals are
better able to prevent and diffuse problems. And when problems are
prevented, productivity is not hindered.
intelligence also enables us to prioritize. Those who have well
developed EQ are able to discriminate between the important and trivial.
In fact, EQ is directly linked to performance. TalentSmart,
a company specializing in EQ, tested emotional intelligence alongside
33 other important workplace skills, and found that emotional
intelligence is the strongest predictor of performance, explaining a
full 58% of success in all types of jobs. In short, focusing on the
important promotes efficiency and productivity.
High EQ also helps
us to interpret situations correctly. If you've ever seen your boss or
co-worker angry, for example, how you react is directly related to your
ability to read the situation. If you don't know the reason for the
anger, you may react by worrying that the anger is about your work. This
increases your anxiety and stress and reduces your productivity. But
paying attention to cues about the behaviour or simply asking why the
individual is angry is the way to go. In the one instance (worrying),
emotional intelligence is low or unused, but in the latter (accurately
interpreting cues), EQ is actively engaged.
emotions and responding appropriately to situations allows you to
maximize your efficiency and productivity. And beyond efficiency and
productivity, your emotional intelligence impacts everything you say and
do, since it is the foundation for critical skills. It is the strongest
driver of leadership and personal excellence.
Pursuit of Profit
All Learning Has an Emotional Base
that all learning has an emotional base. Indeed, when one looks at
performance of those with high IQs and those with average intelligence,
there is a difference. A study in the mid-1990s discovered that people
with average intelligence outperformed those with high intelligence 70%
of the time. As researchers probed into the reasons why, they found that
the difference was in emotional intelligence. Those with high EQ
outperform those with high IQ.
What does this mean
to individuals and organizations? One study found that 90% of top
performers are also high in emotional intelligence (although 20% of
bottom performers were also high in EQ, but this is not typical). Top
performers make an average of $29,000 more per year than people with a
low degree of emotional intelligence. In fact, for every point increase
in emotional intelligence, there is an average $1,300 annual salary
engage their employees at the emotional level by teaching soft skills
such as empathy, relationship management, anger management, etc.,
generally outperform organizations that focus only on the technical
aspects of work. It's the soft skills that help employees improve their
emotional intelligence and, in turn, improve the organization's
There are five key skills to developing emotional intelligence and decision-making capabilities:
- Reducing stress
- Recognizing and managing emotions
- Connecting with others through nonverbal communication
- Using humour and play to deal with challenges
- Resolving conflicts positively
Each of these
skills builds on the previous skill. By mastering stress reduction, you
are better able to recognize and manage your emotions. And by
recognizing and managing your emotions, you are better able to connect
with others through nonverbal communication, etc. While each of these
skills can be learned, the difference in emotional intelligence is in
the application of the skills. To change behaviour, it is important to
not only learn about it, but to practice the new skill every day. That
is how emotional intelligence is developed.
Your ability to
manage your emotions effectively is a key tenet of EQ. Ultimately, the
higher your EQ, the better your ability to think before you act.
In My Humble Opinion (IMHO)
If you're good at hiding your
emotions, you're not alone. In professional settings, I'm pretty good at
not saying what I think (and for those of you high on the "F" on
Myers-Briggs, let me re-phrase that: "I'm pretty good at not saying what I feel").
Interestingly, some might even mistake me for being low on EQ, but it
turns out, that I'm actually quite high (on EQ, not on other
stuff). I'd say that being good at not jumping to conclusions is a
good indicator of high EQ. IMHO.
"How you react emotionally is a choice in any situation."
About MNC Consulting Group
Our goal is to help you to dramatically increase efficiencies that immediately boost your profit margins.
Profits is a monthly electronic newsletter discussing how leaders can
be more efficient and areas where organizations can save more
MNC Consulting Group Ltd.© - All Rights Reserved.
[email protected] | MNC Consulting Group | 5536A Hamsterly Road | Victoria, B.C., Canada V8Y 1S5 | 250-658-4873